SolveMyRoom —
Client Terms

1. Who we are

SolveMyRoom is the trade name of 9441-2681 Québec inc., 12090 avenue Lamoureux, Montréal (Québec) H1G 5N2, Canada, telephone +1 514 993 8140, email info@solvemyroom.com. 9441-2681 Québec inc. operates the SolveMyRoom platform. It is not the merchant of the design services booked and paid through SolveMyRoom (consultations and projects): for each of them, the merchant is the independent designer you choose, who carries out the work and receives your payment in their own Stripe account (§3, §6). SolveMyRoom never holds the money you pay for a design service. Contact: support@solvemyroom.com. Privacy questions: privacy@solvemyroom.com.

2. Where SolveMyRoom is available

At launch, SolveMyRoom is available to clients in the United States and Canada. Sign-up is closed to people located in the European Union, the European Economic Area, the United Kingdom, Guernsey, Jersey, the Isle of Man, Gibraltar and Switzerland; other countries will be opened later. Anyone can sign up, without an invitation (§4); an invitation is used only when a designer you already work with outside SolveMyRoom asks for one for you, after you asked them for an invitation (§17). Features may change, pause or stop; we will tell you before a change that affects a booking you have already paid for. Paid services are not yet available (§6). When they open, they will be open only in the countries shown in the product at the time you book; until then, you can use your account, your Room Brief and free introductions with designers.

3. What SolveMyRoom is — and is not

SolveMyRoom is an online platform that connects people who want to solve a room with independent interior designers. On SolveMyRoom you can describe a room (Room Brief), keep its measurements and photos (Room Passport), talk with designers and receive product recommendations; once paid services open, you will also be able to book paid video consultations and room-design projects.

• Designers are independent professionals. They are not employees of SolveMyRoom. Each designer is responsible for their advice and deliverables.
• SolveMyRoom does not sell furniture or products. Products are bought directly from their sellers (including Androf, one supplier among others), on the seller's terms. No seller receives any advantage in how products are checked or shown.
• Once paid services open, payments for design services booked on SolveMyRoom go to the designer (§6): for these services, the designer is the merchant and SolveMyRoom (9441-2681 Québec inc.) operates the platform (§1). A designer you already worked with outside SolveMyRoom may instead invoice you directly for their work (§17).

4. Your account

• You must be 18 years or older and use your own, accurate information.
• One account per person. Keep your password private. Tell us without delay if you think your account is being used without your permission.
• Anyone can sign up; no invitation is needed. You choose whether you are looking for a designer or are a designer. Confirm your email address with the link we send you: until you do, you can use your account, your Room Brief and your Room Passport, but you cannot send a request or a message to a designer or book a service. If you choose to sign in with Google, Apple or Facebook, when offered, you still choose your account type, country and units and accept these terms in SolveMyRoom. We never join a provider to an existing account on our own: if an account already uses the email address, sign in with your password, then connect the provider from your Account page. Accounts of our team never sign in with a provider.
• Your country is a setting you choose, and it is required to create an account and to keep it. We rely on the country you declare: an account cannot be created, and the setting cannot be changed, for a country where sign-up is closed (§2). We never infer your country from your card, language, currency, time zone or IP address.
• Your address. Once paid services open, before paying you will give your address (in Canada, including your province) and the location of the project. They will be used to determine the taxes that apply (§6) and kept as tax records. A designer never sees your exact address through SolveMyRoom; the conditions for paid services will say which part of your address, if any, is shared with the designer for their invoice and taxes.

5. Room information, measurements and fit checks

What you enter about your room stays yours (§9). Fit checks are never a guarantee: they compare a product's stated dimensions with the measurements you entered, show what was checked and what is unknown, and do not check access routes (hallways, stairs, turns). Check the seller's information before you buy.

6. Booking and paying for design services

• Not yet available. Paid services are not yet available. The conditions for paid services will be presented to you, and must be accepted, before your first payment. The rest of this section, and §7 and §8, describe how paid services are planned to work; they apply only once paid services open.
• Before paid services open. A designer may agree paid design work with you directly and invoice you outside SolveMyRoom; SolveMyRoom takes no part in that payment and charges no fee on it. When SolveMyRoom offers proposals without payment, the designer may also send you one in SolveMyRoom (§8): accepting it records what you agreed on and charges nothing through SolveMyRoom, and that project ends without payment through SolveMyRoom. Once paid services open for that designer, new paid work you agree with them is booked and paid through SolveMyRoom (§6 to §8), unless that designer is your own designer (§17). For work the designer invoices you directly and for a proposal without payment, the payment, cancellation and refund rules of §6 to §8 — including the review of a reported problem with a view to a refund — do not apply: your agreement with the designer applies, as in §17. You can still report a designer's conduct to our team (§12).
• Free introduction. You can exchange messages with a designer about fit, scope, budget and timing before paying. Custom design work starts with a paid consultation or a paid project — or, with a designer who invoices you directly, under your own agreement with that designer (§17).
• Prices are set by each designer, in the designer's currency, with one price per service, and are shown before you pay, taxes extra. You are charged in the designer's currency. Before you pay, you see the actual amount that will be charged, an estimate in your own currency marked "approximate", and a notice that your bank may charge currency conversion fees. The estimate is for information only; you are charged the actual amount in the designer's currency.
• Taxes are those of the designer, as merchant: when the designer is registered for sales taxes, they are added to the price and remitted by the designer. They are calculated on the full price you pay. In Canada, the taxes that apply are determined by the province of your Canadian address. If you are not resident in Canada and the project is located outside Canada, a virtual design service is zero-rated for Canadian taxes; your address and the project location are kept as evidence. In the United States, state sales tax is added where the designer must collect it. If SolveMyRoom must itself collect a tax as a platform operator, the conditions for paid services will say so before your first payment.
• Payment is made on a secure payment page hosted by Stripe for the designer's Stripe account. SolveMyRoom never receives your full card details. Stripe's own terms and privacy policy apply to the payment.
• Consumers in Québec. Advance payment is accepted by credit card only: debit cards, prepaid cards and cards whose type cannot be confirmed are refused, and Link is not offered to a consumer in Québec. If your card is refused for this reason, the payment is cancelled before anything is charged and you can pay with another credit card. A copy of your contract is sent to you by email as soon as you pay; it identifies the designer as the merchant, with their contact details, and SolveMyRoom (9441-2681 Québec inc.) as the platform operator. The contract is available first in French, and receipts and invoices are in French or bilingual.
• What happens to your payment. Your payment is made directly to the designer's Stripe account: the designer is the merchant. SolveMyRoom does not hold your money at any time and has no wallet or account holding balances for its users. SolveMyRoom charges the designer a platform fee of 12% of the price before taxes, deducted by Stripe from the payment; it is included in the price you see and is not added on top. The designer's payouts follow Stripe's schedule and the designer's own settings; SolveMyRoom does not control them.
• Receipts come from the designer's merchant account with Stripe: they name the designer and show the taxes charged and, when the designer is registered, the designer's tax registration numbers.

7. Cancellations, no-shows and refunds (video consultations)

These are SolveMyRoom's cancellation rules; they apply once paid services open (§6). They are shown to you before you pay and are fixed for each booking at the moment you book. These rules do not remove any mandatory right granted to a consumer by applicable law.

Refunds are made from the designer's Stripe account, as merchant, back to the original payment method; the time your bank takes to show the refund is outside our control. If a payment is disputed with your bank, the dispute follows the bank's and Stripe's process, with the designer as merchant.

8. Room-design projects

Before paid services open, when SolveMyRoom offers proposals without payment, a designer may send you one; the rules below do not apply to it (§6). Once paid services open (§6), a designer may send you a proposal (scope, deliverables, timeline, price, payment milestones). Accepting a proposal commits you to its first milestone (deposit) when there is one; later milestones are requested by the designer and paid when you choose to pay them. When the designer delivers, you can confirm completion or report a problem; a reported problem is reviewed by SolveMyRoom's team, who may have all or part of what you paid refunded from the designer's Stripe account. Any other cancellation and refund rules for projects will be set out in the conditions for paid services. These rules do not remove any mandatory right granted to a consumer by applicable law.

9. Your content, photos and media

• What you share stays yours. You give SolveMyRoom only the permission it needs to store, process and show your content to the people you choose, in order to run the service.
• Private by default. Room photos, measurements, briefs, project files and messages are private, and photos of your home are treated as highly sensitive information. A designer sees them only when you send them a brief or work with them on a project. Your room photos are shared with a designer only if you tick the separate sharing box (unticked by default), and you can stop sharing at any time; files you add to a project are visible to that project's designer.
• Never used beyond the service without your separate consent. SolveMyRoom does not use your room photos or project media for marketing, advertising, a designer's public portfolio, training of any model, or republication, unless you give a separate, explicit, optional consent for that use. Publishing a SolveMyRoom client's room in a designer's portfolio is not currently offered.
• Where photos are processed and stored. When photo uploads are offered, your photos are processed by our application on Cloudflare's network (each image is decoded and re-encoded, and its embedded metadata such as location is removed) and stored privately in Canada (Privacy Notice §6).
• After a project. Project media are kept privately with the finished project by default; you can choose to have the files deleted 30 days after the project is completed or after your choice, whichever is later (notes and links stay with the project). They are never copied into your Room Passport automatically.

10. Meetings

Each video consultation has one meeting address, provided by the designer and shown only on the consultation page. Meetings take place on the third-party video tool chosen by the designer, under that tool's own terms and privacy policy. SolveMyRoom does not record consultations. No participant may record a consultation without the explicit consent of all participants.

11. Reviews

After a completed consultation or project you may leave a review. Reviews are public and signed the way you choose when you publish — first name and country, first name only, or "Verified client"; nothing is chosen for you, and never your city. They must be honest and about your own experience. SolveMyRoom may hide a review that breaks these terms.

12. Acceptable use

No harassment, spam, fraud, attempts to bypass the platform's protections or payment (a designer who invoices you directly under §17 is not a bypass), or content that infringes others' rights. You can report a message, a profile or a review. SolveMyRoom may restrict an account that breaks these terms; a restriction never cancels or refunds a booking on its own, and you are told about it.

13. Privacy

How SolveMyRoom handles personal information is described in the Privacy Notice (https://solvemyroom.com/privacy).

14. Liability

Each party is responsible for its own obligations: SolveMyRoom for operating the platform, each designer for their advice, deliverables and the services they sell as merchant, and each seller for its products. Nothing in these terms excludes or limits any liability, warranty or right that cannot be excluded or limited under the law that applies to you.

15. Changes, closing your account

If these terms change, you will be asked to accept the new version before you continue. You can close your account at any time from your account page: closing starts a 7-day period during which you can change your mind; after that your account is deleted as described in the Privacy Notice. Some records (for example payment records) are kept as described there.

16. Applicable law and disputes

Nothing in these terms deprives you of the protection of the mandatory rules of the law of your place of residence. These terms contain no mandatory arbitration and no class-action waiver, and they never require a consumer in Québec to bring a dispute before a court outside Québec. Contact us first at support@solvemyroom.com; we will try to resolve any problem quickly.

17. Working with your own designer

If you are already a client of a designer outside SolveMyRoom and you ask to join SolveMyRoom to work with that designer here, this section applies to your relationship with that designer only.

• How it is recognized. It applies only if you joined SolveMyRoom through an invitation that designer requested for you in SolveMyRoom, after you asked them for an invitation, you had no prior interaction with that designer on SolveMyRoom (no request, introduction conversation, consultation or project), the designer attests that you are their client outside SolveMyRoom, and you confirm it in writing to our team. This is decided once, for you and that designer, and never changes afterwards; the only exception is an inaccurate confirmation (below), which can only make the relationship one like any other on SolveMyRoom, never the reverse. It is never taken from a link, a URL parameter, a campaign tag or other marketing attribution, or a statement alone.
• The designer invoices you directly. That designer invoices you directly, outside SolveMyRoom, for the work you do together: SolveMyRoom does not take part in that payment and receives no commission on it. This is the current rule; only a new version of these terms could change it. Price, payment, cancellation, refunds and deliverables for this work are agreed between you and the designer. This never limits any right you have under the consumer protection law that applies to you.
• SolveMyRoom's role. For this work, SolveMyRoom provides its workspace — Room Brief, Room Passport, conversation and files — under these terms and the Privacy Notice. It is not a party to the designer's invoice, does not collect, hold or refund that payment, and the payment, cancellation, refund and project rules of §6 to §8 do not apply to work the designer invoices directly. For services booked and paid through SolveMyRoom, the designer is the merchant and 9441-2681 Québec inc. operates the platform (§1); for work the designer invoices directly, SolveMyRoom takes no part in the payment.
• Proposals without payment. When SolveMyRoom offers them, that designer may send you a proposal in SolveMyRoom (scope, deliverables, price for information). Accepting it records what you agreed on; it charges you nothing through SolveMyRoom: the designer invoices you directly and you pay them under your agreement with them. The designer undertakes not to offer you a paid consultation or project through SolveMyRoom (Designer Terms §14). If a payment is started through SolveMyRoom anyway, SolveMyRoom keeps no commission on it; case by case, with your written agreement and the designer's, it is refunded to you in full from the designer's Stripe account and the designer invoices you directly. You are not charged any fee for that refund.
• Other designers. SolveMyRoom never shows or suggests you, as that designer's client, to other designers. You remain free to contact any other designer on SolveMyRoom; that relationship follows the usual rules (§6).
• Your choices stay yours. Everything else in these terms and in the Privacy Notice applies as for any client: your room information stays private, photos are shared only through the separate sharing box, and you can close your account at any time.
• If a confirmation is inaccurate. If the conditions above were not actually met, the relationship is treated from then on like any other relationship on SolveMyRoom (§6).